Refund & Returns Policy

At Sultan’s Mart LLC, we want you to be 100% satisfied with your purchase. If you’re not happy with your order, we offer hassle-free returns and refunds. Please read our policy below for details on eligibility, process, and timelines.

1. Return Eligibility

To be eligible for a return, the item must meet the following criteria:

✅ Condition: Unused, unworn, and in original packaging with all tags attached.
✅ Timeframe: Return requests must be made within 30 days of receiving the item.
✅ Proof of Purchase: A valid order number or receipt is required.
✅ Non-Damaged Items: Items must not be damaged, altered, or show signs of wear.

🚫 Non-Returnable Items:

• Perishable goods (e.g., food, beverages)
• Personal care & hygiene items (e.g., skincare, beauty products)
• Gift cards and downloadable products
• Clearance or final sale items

2. How to Return an Item

1️⃣ Submit a Return Request

• Contact us at 📧 info@sultansmartllc.com with your order details.
• Explain the reason for the return and include photos (if applicable).

2️⃣ Receive Return Instructions

• We will review your request within 24-48 hours and send you return instructions.
• A return shipping label may be provided (if applicable).

3️⃣ Ship the Item Back

• Securely package the item and include all original packaging.
• Send it to the return address provided in our response.
• We recommend using a trackable shipping service to ensure safe delivery.

4️⃣ Processing & Refund

• Once received, your return will be inspected within 5-7 business days.
• If approved, a refund will be issued to your original payment method.

3. Refund Policy

💰 Refund Processing Time:

• Credit/Debit Card: 5-10 business days (depends on your bank).
• PayPal & Other Payment Methods: 3-5 business days.

📌 Note:

• Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped, damaged product).
• If the return is approved, we will refund the product cost minus return shipping fees (unless otherwise stated).

4. Exchanges

🚀 Need a different size or color? We offer free exchanges for eligible products. Follow the same return process and indicate that you’d like an exchange instead of a refund.

5. Damaged, Defective, or Wrong Items

If you received a damaged, defective, or incorrect item, we sincerely apologize! Please:

1️⃣ Take clear photos of the item and packaging.
2️⃣ Contact us within 7 days of delivery at 📧 info@sultansmartllc.com.
3️⃣ We will offer a free replacement or full refund, including shipping costs.

6. Late or Missing Refunds

If you haven’t received your refund yet:
✔️ Check your bank or PayPal account for pending transactions.
✔️ Contact your credit card company or bank (refunds can take time to process).
✔️ If you’ve done the above and still don’t see your refund, email us at info@sultansmartllc.com for assistance.

7. Who Pays for Return Shipping?

• If it’s our fault (wrong item, defective product): We cover return shipping costs.
• If you changed your mind or ordered the wrong item: You are responsible for return shipping costs.

📦 We recommend using a trackable shipping service to avoid lost returns.

8. Need Help? Contact Us!

📧 Email: info@sultansmartllc.com
📞 Phone: 512-318-2199
🕘 Support Hours: Monday – Friday, 9 AM – 6 PM (EST)

📍 Return Address: (Provided upon request)

🚀 Thank you for shopping with Sultan’s Mart LLC! We value your trust and strive to make your shopping experience smooth and worry-free.