Returns & Exchange Policy

At Sultan’s Mart LLC, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer easy returns and exchanges under the guidelines below.

🔄 Return Policy

✔️ Return Window: You can return items within 30 days of receiving your order.
✔️ Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
✔️ Non-Returnable Items:

• Perishable goods (e.g., food, beverages).
• Personal care & hygiene products (e.g., skincare, cosmetics).
• Customized or personalized items.
• Gift cards and final sale items.

🔔 Important: Returns that do not meet these conditions may not be accepted or may be subject to a restocking fee.

🔁 Exchange Policy

✔️ Exchanges are allowed within 30 days for the same item in a different size or color (subject to availability).
✔️ If the desired item is out of stock, you may choose a refund or store credit.
✔️ Exchanges follow the same return conditions listed above.

🚚 How to Initiate a Return or Exchange?

1️⃣ Contact Us

📧 Email us at info@sultansmartllc.com with your order number, reason for return, and photos (if applicable).

2️⃣ Get a Return Authorization

We will review your request and provide a Return Authorization (RA) number and instructions.

3️⃣ Ship the Item

📦 Pack the item securely and send it to the address provided in the return instructions. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4️⃣ Receive Your Refund or Exchange

✔️ Refunds: Once we receive and inspect your return, we will process a refund within 5-7 business days to your original payment method.
✔️ Exchanges: Your new item will be shipped once the return is approved.

💰 Refund Details

✔️ Processing Time: Refunds take 5-7 business days after return approval.
✔️ Shipping Fees: Original shipping costs are non-refundable (unless due to our error).
✔️ Store Credit: If you prefer, you can opt for store credit instead of a refund.

❓ Frequently Asked Questions (FAQs)

🔹 Can I return an item without a receipt?

No, a proof of purchase (order number or receipt) is required for all returns.

🔹 What if I receive a damaged or incorrect item?

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will provide a prepaid return label for replacement or refund.

🔹 Who pays for return shipping?

Customers are responsible for return shipping fees unless the return is due to our mistake (damaged or incorrect item).

🔹 Can I cancel my order?

Orders can be canceled before shipping for a full refund. Once shipped, you must return the item after receiving it.

📞 Need Assistance?

📧 Email: info@sultansmartllc.com
📞 Phone: 512-318-2199
📍 Address: 7901 4TH ST N #25470, St. Petersburg, FL 33702

📅 Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (EST)

🚀 Thank you for shopping with Sultan’s Mart LLC! We appreciate your business and are here to help with hassle-free returns and exchanges.