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Shipping & Delivery
At Sultan’s Mart LLC, we are committed to providing fast, reliable, and affordable shipping to our customers. Below, you’ll find detailed information about our shipping options, estimated delivery times, and policies.
1. Shipping Locations
✅ Domestic Shipping (USA) – We ship to all 50 states, including PO Boxes, APO/FPO addresses, and US territories.
🌍 International Shipping – We ship worldwide! Additional duties and taxes may apply based on your country’s regulations.
2. Shipping Methods & Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Varies by order size |
| Expedited Shipping | 2-3 business days | Additional charges apply |
| Overnight Shipping | 1 business day | Additional charges apply |
| International Shipping | Varies by destination | Based on location |
🚀 Processing Time: Orders are processed within 24-48 hours (excluding weekends & holidays).
📦 Tracking Available: Once your order ships, you will receive a tracking number via email.
3. Shipping Costs
Shipping costs vary based on:
✔️ The weight and size of your order
✔️ The destination
✔️ The chosen shipping method
Shipping costs will be calculated at checkout before finalizing your order.
💰 Free Shipping: We offer free standard shipping on domestic orders above $100 (before tax).
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your package using our Track Order page.
5. International Shipping
🌎 Customs & Duties: International orders may be subject to customs fees, import duties, and taxes imposed by your country. These charges are not included in the shipping fee and must be paid by the recipient.
📦 Delivery Times: International delivery times vary (typically 7-21 business days) depending on the destination and customs clearance.
6. Shipping Restrictions
❌ We do NOT ship to:
- Restricted countries under US trade regulations
- Hazardous materials or prohibited items
- Certain remote locations (contact us for details)
7. Missing, Lost, or Delayed Shipments
🔍 Lost Package? If your order hasn’t arrived within the estimated time, please:
- Check your tracking number for updates.
- Verify your shipping address in your order confirmation email.
- Contact our support team at info@sultansmartllc.com for assistance.
📌 Note: We are not responsible for shipping delays caused by weather, carrier issues, or customs processing.
8. Returns & Exchanges
If you need to return or exchange an item, please refer to our Return & Refund Policy for detailed instructions.
Need Help?
📧 Email: info@sultansmartllc.com
📞 Phone: 512-318-2199
🕘 Support Hours: Monday – Friday, 9 AM – 6 PM (EST)
🚀 Thank you for shopping with Sultan’s Mart LLC! We ensure your orders reach you quickly and safely.